Terms and Condition
1-Service Maintenance is only applicable to that products/services that are deploy/developed by IWT.
2-All support are handled by Calls,text, emails, Whatsapp from 10:00 a.m to 7:00 p.m Monday to Friday and one Visit in two months,if client are not satisfy or did not understand the solution on digital support.
3-Two months visit is applicable for a time period of two months i.e,from first date of month to last date of second month,applicable visit will be reset after this time period.
4-IWT promise to resolve issue Ref. on digital support. If client still demands for visit and if he/she has already availed the 1st visit within a time period then 2nd visit is charged as per the requirement and distance.
5-IWT upgrades it’s system and services according to environment requirements and feedback, no charges wil be taken for upgrade from client.
6-If client requires any upgrade or customization it will be chargeable as per need.
7-Any part of SEO, Freelancing, Posting content, Adding features(contact form, maps, pages, post,data entry) will not be covered under service maintenance.
8-IWT charges for service and maintenance given below:
- a)Data backup weekly.
- b)technical issue[slow loading of website/software,not working of website/software,adding script in header(if client requires),regular checkup website of proper function, working of pages, not working of content]
- c)Domain/hosting related issue.
Note: – IWT will not post any content on your behalf or add any feature unless charged.These are not covered under service maintenance
In all the Terms & Conditions mentioned above